BODIEDBYVIRA does not currently offer refunds; however, we do offer exchanges on waist trainers only. This is due to the nature of our business, products, and the safety and wellbeing of our customers and staff.

There are no refunds or cancellations once the order has been made, processed, or fulfilled.

By purchasing from our website, you are agreeing to these terms and conditions.

We understand everyone's body is different and urge customers to use size charts and Web chat for advice on sizing. Please make sure you take this into consideration before placing your order.

Return and exchange shipping costs are the customer’s responsibility, and we require proof of tracking for all returned packages.

Exceptions / non-returnable items

For sanitary reasons, we do not take shapewear back that has been tried on, used, worn, or stretched since our garments are considered underwear and touch very intimate parts.

Item(s) must be returned within 5 working days (UK) and 10 working days (international) We strongly recommend keeping proof of postage and your tracking number for the returned items until your return or exchange is processed. Please note that exchange requests are subject to size availability.

Exchanges
We can exchange the garment(s) if they have NOT been tried on, stretched, worn, used, washed, soiled, or ruined. The garment(s) that you are sending back must be in perfect condition. . We would never send a product that has been tried on by someone else to any of our customers.

To enquire about an exchange, please email bodiedbyvira@hotmail.com and include 

1. Your full name
2. Your order number
3. A brief description of the issue.
4. The item name you would like to exchange for
5. The original size was purchased.
6. The size you will like to exchange

The return address will then be issued via email once we receive the required information.

Please allow up to 7 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the exchange is processed.

Please be advised that all items will be inspected upon return and are subject to standard checks. Items must be in their original state of packaging, including tags. BODIEDBYVIRA reserves the right to refuse an exchange on items that do not meet the required checks.

Sales: Due to the amount of orders placed during sales,  Please allow 7 Days of dispatch during BLACK FRIDAY, CYBER MONDAY & BLACK POUND DAY.

​We do NOT change sizes, and addresses, nor cancel items on orders once they are placed. 

 Liability:

The cost of returned items is the liability of the customer. Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped. Please allow 5 to 7 working days from the date we received the parcel for the item(s) to be checked and for the return to be processed.

WE DO NOT EXCHANGE SALE ITEMS! ONCE AN ITEM IS ON SALE THAT IS CONSIDERED A FINAL SALE WHICH CANNOT BE REFUNDED!!

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