Shipping & Delivery Policy
1. Order processing times
At BODIEDBYVIRA, we aim to process and dispatch all orders as efficiently as possible.
Our standard processing time is 48 working hours from the time your order is placed.
Please note:
- Orders are processed Monday to Friday, excluding weekends and UK bank holidays.
- Orders placed over the weekend or on bank holidays will begin processing on the next working day.
- During promotional periods, product launches and high-volume sales, processing times may extend to 72 working hours.
- All orders are subject to payment verification and standard security checks before dispatch.
You will receive a dispatch confirmation and tracking information once your order has been shipped, where tracking is available.
2. UK delivery options
We currently offer the following UK delivery services:
| Service | Estimated delivery |
|---|---|
| UK 48-hour tracked | 2-3 working days |
| UK Next Working Day (orders placed before 1pm) | 1 working day |
| UK Saturday Next Day Delivery (orders placed on Friday before 1pm) | 1 working day |
Please note that delivery estimates begin once your order has been processed and dispatched, not when the order is placed.
Next Day Delivery refers to the delivery service selected at checkout and does not mean your order will be processed and dispatched immediately.
All delivery estimates are provided as a guide and are subject to the courier's operational schedules.
3. International delivery
We offer international shipping to selected destinations.
Estimated international delivery times:
| Service | Estimated delivery |
|---|---|
| Europe Tracked and Signed | 4-5 working days |
| Rest of the World | 5-8 working days |
International delivery times may vary depending on the destination, customs clearance procedures and local postal services.
Please note that international delivery estimates do not include order processing time or any additional delays caused by customs authorities.
4. Delayed, missing & undelivered parcels
We understand how frustrating it can be when an order takes longer than expected to arrive.
If your parcel has not arrived within the expected delivery timeframe, please contact our Customer Care team at:
Where a parcel has not arrived, we may need to allow the relevant postal provider time to complete its delivery checks before a formal investigation can be raised.
For delayed parcels, we generally recommend allowing up to 14 working days from dispatch before requesting a formal postal investigation, where the postal provider's procedures require this.
However, please contact us sooner if your tracking information indicates an issue, your parcel has been marked as delivered but has not arrived, or there are other concerns.
We will assess each case individually and work with the relevant delivery provider to establish what has happened.
If an order is confirmed lost or undelivered, we will arrange an appropriate resolution in accordance with applicable consumer protection legislation.
5. Customs duties & international charges
For international orders, additional customs duties, import taxes or handling fees may apply depending on the destination country's regulations.
These charges are determined by the relevant customs authority and are the responsibility of the customer unless otherwise stated at checkout.
BODIEDBYVIRA does not control customs clearance procedures, import charges or local taxation.
Customers are encouraged to check their country's import regulations before placing an international order.
Customs delays may affect the estimated delivery timeframe.
6. Incorrect delivery information
Customers are responsible for ensuring that their delivery address and contact details are accurate and complete when placing an order.
Once an order has entered the dispatch process, we may be unable to amend the delivery address.
If you notice an error, please contact us immediately at info@bodiedbyvira.com.
Where an order is returned to us because of an incorrect or incomplete address supplied at checkout, we will contact the customer to discuss the available options.
7. Delivery responsibilities
Although we work with trusted postal and delivery providers, delivery times are estimates and may be affected by circumstances outside our immediate control.
These may include:
- Postal service disruptions.
- Severe weather conditions.
- Customs inspections and clearance delays.
- Peak-season delivery volumes.
- Incorrect or incomplete delivery details.
We will always aim to assist customers with delivery enquiries and investigate reported issues.
Please note that our use of third-party delivery providers does not remove our responsibilities to customers under applicable consumer protection legislation.
8. Contact our team
For shipping enquiries, tracking assistance or delayed delivery concerns, please contact:
BODIEDBYVIRA Customer Care
Email: info@bodiedbyvira.com
Please include your order number in all correspondence so that our team can assist you as efficiently as possible.
Thank you for shopping with BODIEDBYVIRA. We appreciate your patience, trust and continued support.