Returns & Refunds Policy

1. Returns & eligibility

At BODIEDBYVIRA, we want you to be happy with your purchase. Due to the personal-care and hygiene-sensitive nature of some of our products, we operate a strict returns policy.

We offer a 30-day returns period for eligible items. Customers must contact us within 30 days of receiving their order to request a return or an exchange.

To qualify for a change-of-mind return, items must:

Be unused, unworn and in their original condition.
Have all original tags, seals and hygiene protection intact.
Be returned in their original packaging.
Be accompanied by proof of purchase or an order confirmation.

All returns must be approved by our Customer Care team before being sent back. Unauthorised returns may be refused.

To request a return, contact:

Email: info@bodiedbyvira.com

Our team will provide the appropriate return instructions and address once your request has been reviewed.

Please note that customers are responsible for return postage costs for change-of-mind returns unless otherwise agreed or required by law.

2. Supplements & hygiene-sensitive products

Due to the nature of our products and our commitment to customer safety, we cannot accept change-of-mind returns on supplements or ingestible products that have been opened, unsealed or used.

This includes, but is not limited to:

Weight-gain capsules and tablets.
Curve gummies and other supplement gummies.
Probiotic and wellness supplements.
Any other ingestible products.

Where a product is sealed and unopened, a return may be requested within the applicable returns period, subject to our eligibility requirements and statutory cancellation rights.

For health protection and hygiene reasons, certain sealed products may no longer be eligible for cancellation once their protective seal has been broken, where the legal exemption applies.

3. Shapewear & waist trainers

For hygiene reasons, shapewear, waist trainers and other intimate garments must be unworn, unwashed and in their original condition to qualify for a change-of-mind return.

All hygiene liners, tags and protective packaging must remain intact.

We cannot accept change-of-mind returns on garments that have been worn, washed, altered, damaged or returned without their original hygiene protection.

Please ensure you carefully review our sizing guides before placing your order.

4. Damaged, defective, missing or incorrect items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, incorrect or appears to be missing its contents, contact our Customer Care team as soon as possible

To help us investigate, please provide:

Your order number
Clear photographs or videos of the item.
Photographs of the product packaging, seals and shipping parcel where applicable.
A brief explanation of the issue.

We recommend reporting delivery or packaging concerns within 48 hours of receiving your order wherever possible.

This allows us to investigate promptly and contact the relevant delivery provider or fulfilment team if necessary.

Please note that delays in reporting an issue may make it more difficult to investigate and verify the circumstances. However, this recommended reporting period does not remove or restrict your statutory consumer rights.

Where an item is confirmed to be faulty, defective, incorrectly supplied or otherwise not as described, we will assess the appropriate remedy in accordance with applicable consumer protection legislation.

5. Non-returnable items

For change-of-mind returns, the following items are generally non-returnable:

Opened or unsealed supplements and ingestible products.
Used or worn shapewear and waist trainers.
Products that have been washed, altered or damaged after delivery.
Personal-care products where hygiene protection has been removed.
Personalised or bespoke products, where applicable.
Gift cards.
Sale items: Items purchased during promotions, discounts or sales are subject to the same statutory consumer rights as full-price products. However, we do not offer additional change-of-mind returns on items clearly marked as final sale, unless required by law.

Nothing in this policy affects your legal rights regarding faulty or incorrectly supplied goods.

6. Exchanges

BODIEDBYVIRA does not routinely offer direct exchanges.

If you require a different size or product, you may request a return for an eligible item and place a separate order once your return has been approved.

For faulty, defective or incorrectly supplied products, we will assess the appropriate remedy in line with your statutory rights.

7. Order cancellations & amendments

We understand that circumstances can change after placing an order.

Customers may request an order cancellation on the same day the order is placed, provided the request is received before 3:00 pm and the order has not already entered the dispatch process.

To request a cancellation, email info@bodiedbyvira.com with your order number and cancellation request.

Please note:

Orders that have already been processed, packed or dispatched may no longer be eligible for cancellation through our standard fulfilment process.
Once an order has been dispatched, we cannot amend the delivery address, change the selected products or intercept the parcel through our standard procedures.
If your order has already been dispatched, you may still exercise any applicable statutory cancellation rights.

8. Delivery issues & lost parcels

Once your order has been dispatched, delivery is handled by our selected courier or postal provider.

If your parcel has not arrived within the expected delivery timeframe, please contact our Customer Care team so that we can investigate.

Where a parcel is reported as damaged, missing or potentially lost in transit, we may need to contact the delivery provider and request an investigation.

We will keep customers informed throughout the process.

Please note that any investigation with a delivery provider does not remove or delay your statutory rights or any remedy that may be legally due.

9. Refunds

Where a return or refund has been approved, refunds will normally be issued to the original payment method used at checkout.

For eligible change-of-mind returns, refunds will be processed following receipt and inspection of the returned item.

We aim to process approved refunds within 10 business days of receiving and inspecting the returned goods, where applicable.

For cancellations and statutory refunds, we will comply with the applicable legal refund deadlines.

Please allow additional time for your bank or payment provider to display the refunded amount in your account.

If you have not received an approved refund within the expected timeframe, please contact info@bodiedbyvira.com.

10. Statutory consumer rights

Nothing within this policy is intended to exclude, restrict or override your statutory rights under applicable consumer protection legislation.

Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or another appropriate remedy.

For eligible online purchases, consumers also have statutory cancellation rights under the Consumer Contracts Regulations 2013. Generally, customers have 14 days from receiving their goods to notify us that they wish to cancel, followed by a further 14 days to return the goods.

Certain exceptions apply, including qualifying sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Our voluntary 30-day returns policy does not replace or reduce any statutory consumer rights.

11. Contact us

For all enquiries relating to returns, refunds, cancellations or order issues, please contact:

BODIEDBYVIRA Customer Care